Terms & Conditions

Updated August 20, 2009

Welcome to Wawoto Kacel Cooperative Society Ltd Online Shop at Please read the following policies carefully before using the Site. By using the Site, you signify your agreement to be bound by these conditions.

I. Terms of Use
II. Terms of Sale

In these policies, the following definitions apply:
"Wawoto Kacel", also referred to as ‘we' and ‘us', means Wawoto Kacel Cooperative Ltd, Registrar of Co-operative Societies - The Republic of Uganda - N. 7122 Date 10.09.2004, c/o Comboni Samaritan Organization of Gulu, 963 Uganda, Gulu Municiplity, Layibi Division, Kirombe Ward.
“Site” means Wawoto Kacel online shopping website at

These are the general terms and conditions of governing your use of the Site.

  1. What you are allowed to do
    1. purchase goods from the Site, provided you accept the Terms of Sale, which will apply to any contract made between you and Wawoto Kacel for the purchase and sale of goods from the Site. These terms are outlined in Section 2 below;
    2. browse the Site using a compatible web browser. Permission to browse the Site includes permission to make transient or cached copies of parts of the Site to the extent that this occurs in the normal course of using your browser and that these copies are used only to facilitate current or subsequent access to the Site by you;
    3. print a copy of any page of the Site; for your own personal purposes, provided you do not do any of the things set out under "What you are not allowed to do".
  2. What you are not allowed to do
    1. you may not remove or change anything on the Site;
    2. you are not allowed to copy or use any material from the Site for any commercial purpose, unless permission has been according by Wawoto Kacel by writing.
  3. Your personal information
    1. Usage of your personal information is governed by Wawoto Kacel's Privacy Policy, which is attach here
  4. Registration
    1. If you want to purchase something from the Site, we will ask you to register an account with us. During registration, you will be asked to provide your name, address, telephone number, email address and password, which you can use to make a purchase;
    2. You must keep your password(s) confidential at all times, and must not disclose the password(s) or permit anyone else to use your password(s). Any breach of any of these terms by anyone to whom you disclose the password(s) will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms of use;
    3. In the event of any failure or error in the operation of a password(s), you shall cease using the password(s), exit the Site immediately and notify Wawoto Kacel of such failure or error.
  5. Third party web sites
    1. This Site also contains links to other third party web sites, which are not under the control of and are not maintained by Wawoto Kacel. Any such links do not constitute an endorsement by Wawoto Kacel of any information or services available on such sites. Wawoto Kacel provides these links for your convenience only and you use such links entirely at your own risk. We accept no responsibility for the content or use of such sites or information contained in them.
  6. Suspension and termination of accounts
    1. Wawoto Kacel may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Site from time to time. Access to or use of the Site or pages linked to it will be not necessarily be uninterrupted or error free;
    2. Wawoto Kacel may terminate your account(s) immediately in the event you breach any of these terms of use or if you are late or do not pay any sums due to Wawoto Kacel.
  7. Enquiries or complaints
    1. If you have any enquiries or complaints about the Site then please address them to:
      Wawoto Kacel Cooperative Society Ltd
      P.O. Box 963 Gulu - Uganda
      Telephone:+256(0)782474786 or
  8. General and governing law
    1. By browsing the Site you are accepting that you are bound by the current terms of use. Please review this policy each time you use the Site as it is subject to change at any time by Wawoto Kacel without notice to you;
    2. This Agreement constitutes the entire agreement between Wawoto Kacel and you. You agree that you have not relied upon any representation or statement not recorded in these Conditions in entering into this Agreement.
    3. The failure of Wawoto Kacel to exercise or enforce any right or provision of this Agreement or the delay by Wawoto Kacel in so doing shall not constitute a waiver of such right or provision. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect.
    4. The section titles in this Agreement are for convenience only and have no legal or contractual effect.

This Terms of Sale Policy forms part of the General Terms of Use, which governs your use of the Site, and encompasses purchasing activities on the on-line shopping Site.

  1. The Sales Terms
    Should you purchase any goods from the Site, you will be contracting with Wawoto Kacel on the terms outlined below. Please read these terms and conditions carefully.
    1. These Terms of Sale govern the supply of any goods you order via this Site. Please read through the Sales Terms carefully. If you do not agree with the Sales Terms, do not order any goods from this Site. If Wawoto Kacel accepts any order for goods from you, then its agreement with you will be made on these Sales Terms.
    2. Please note that Wawoto Kacel reserves the right to amend the Sales Terms from time to time. Wawoto Kacel will publish any new versions of the Sales Terms will come into effect as soon as Wawoto Kacel publish them on the Site (with the exception that any orders that Wawoto Kacel have already accepted from you prior to any such change will be subject to the Sales Terms in force at that point). If you use the Site after Wawoto Kacel has published the new Terms, your continued use of the Site indicates that you agree to be bound by the new Sales Terms.
  2. Availability of the goods supplied by the Site
    1. Wawoto Kacel commits itself to produce and dispatch the goods ordered in 40-60 days after the receipt of the payment of your order. In case we are not able to respect this deadline or to deal with the order (for example impossibility to find the row materials), Wawoto Kacel have the duty to inform promptly the purchaser by e-mail using the e-mail address you provided to us on registration. The amount due to the purchaser for the products not available will be deducted from the shipping cost.
    2. Wawoto Kacel accept no responsibility for the duration of the shipping, that is out of our control. If you have not received your goods within two months after the dispatched e-mail confirmation, please contact our customer services by email at
  3. Buying goods from this Site
    1. Pricing policy – Wawoto Kacel may change the prices of the goods displayed on the Site at any time. The prices for all the goods available on the Site are clearly marked in their description and are inclusive of  VAT.
      All the price are available in five different currencies (Ugandan Shilling, Euro, Pounds, U.S. Dollars and Canadian Dollars). The exchange rate will be updated every month and consequently the price visualizing on the sites will be up dated.
      The exchange rate that will be calculate in the invoice is the one at the moment of the order and it will not changed.
      Wawoto Kacel may make available offers and discounts using promotion codes.
    2. Our minimum purchase order value is: 300.000 Ugandan Shillings.
    3. Wawoto Kacel will start to process the order immediately after the receipt of the payment of the goods or an attestation of the payment.
    4. Delivery charges. The shipping cost are charged to the purchaser and they are not included in the price of the goods.
      The first e-mail confirming the receipt of the order will indicate only the cost of the goods. To this amount you must add the delivery charges. The shipping costs will be calculated exactly only at the moment of the dispatch of the goods and they will be communicated by e-mail to the purchaser.
      After the payment of the shipping cost the products ordered will be shipped out.
      The purchaser can find a matrix indicating the rough shipping costs from Uganda to Italy, UK, USA, Canada in the section “Shipping costs”.
    5. Method of payment - For orders placed via the Site, Wawoto Kacel accepts Bank transfer, Cheque/Money order and cash payment at the shop. Ownership or title to the product shall not pass to you, the buyer, until Wawoto Kacel has received payment in full (goods cost + shipping costs).
    6. Shipping - We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order only after the payment or an attestation of the payment (scanned copy of the bank transfer through e-mail).
    7. Customs duty - The customs duty are charged to the purchaser and they must to be paid directly at the custom at the moment to collect the goods. The customs duty are calculated and communicated to the purchaser by the Custom authorities of the purchaser’s Country.
      Wawoto Kacel do not have any responsibility to the Custom authorities.
    8. Communication - The information relating to Wawoto Kacel's goods and relevant prices are displayed on the Site for your information and to enable you decide whether you would like to make us an offer to purchase any such goods.
      All other essential communication will be provide to the purchaser via e-mail.

      I° COMUNICATION: When you place an order to purchase a product from, we will send you an e-mail confirming the receipt of your order, in which we indicate the Order ID, the Date Ordered, the Order Status, the list of the goods ordered and the amount due to Wawoto Kacel (except shipping costs). After the receiving of this message, the purchaser have 3 days to cancel the order. After 3 days the order is automatically confirmed.
      The purchaser must pay the amount indicated in the invoice. Only after the receipt of the payment or an attestation the Wawoto Kacel Cooperative commit itself to process the order.

      II° COMUNICATION:  With this e-mail Wawoto kacel inform the purchaser about the lists of the available goods that are ready to be dispatched and the shipping cost due by the purchaser.
      Your order will be shipped only when we receive payment or an attestation of the payment of the shipping cost (scanned copy of the bank transfer via mail at, after which we will arrange the dispatch of the goods to you.
      We invite the purchaser to send us an attestation of the payment so that we can shipped the goods ordered quickly.
      III° COMUNICATION:  With this e-mail Wawoto Kacel will confirmed to the purchaser the shipping of the goods order and the data of the posting.
      The purchaser could check the status of his order visualizing the personal account.
    9. Out of stocks - If any item you have chosen is unavailable, Wawoto Kacel will contact you via e-mail using the email address you provided to us on registration to set out the options that are available to you (substitution of the product not available with other similar products or removal from the order).
      Any products which Wawoto Kacel not confirmed as available in the II° communication do not form part of that contract so Wawoto Kacel not committed itself to sent these not available items in a following posting. The eventual exceeding amount already paid by the purchaser will be deducted from the shipping cost.
    10. Return of goods policy - We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation. We try to ensure that the products are the same as our original samples, although sometimes differences do occur. Items are described and photographed as accurately as possible, but please note that sizes, colors and designs may vary. If you are not completely satisfied with any item you ordered, just return it, if possible in the original packaging (with your customer advice note) and we will send you a replacement.
      Please note that the costs for returning the item to us are NOT refundable.
      If the product is damaged in any way or has become broken in transit, Wawoto Kacel have no responsibility, anyhow please contact customer services by email at
    11. Cancellation Policy - Please note that you have the right to cancel your order within 3 days from the date of the I° communication from Wawoto Kacel (receipt order e-mail). To cancel your order you have to replay to the communication or send an e-mail to  indicating the ID of the order and the goods included.
    12. Cancellation by us – We reserve the right to cancel the contract between us if:
      • We do not deliver to your area (out of Uganda, Italy, USA, Canada and Great Britain);
      • We will not receive the payment within two months after the I° communication.
    13. Legal age – Wawoto Kacel does not sell products for purchase by children. If you are under 18, you may use Wawoto Kacel website only with the involvement of a parent or guardian.
    14. Discounts - From time to time, free delivery or discounts may be issued. Some vouchers may only be used once per customer. Please contact  if you have any questions about redeeming a discounts code.
    15. Free gifts - From time to time, free products may be offered with a order. These free products are included as part of your order.
  4. Governing law
    The contract between us shall be governed by and interpreted in accordance with Ugandan Law and the Ugandan Courts shall have exclusive jurisdiction to resolve any disputes between us.
  5. Contact
    All notices from you to us must be in writing and sent to our contract address at:
    C/O Comboni Samaritans of Gulu compound
    KIROMBE - P.O. Box 963
    Tel + 256(0)782474786 / +256(0)392761741 / +256(0)782950337 or
    All notices from us to you will be displayed on our website from time to time or sent to the email address you provided to us on registration, as appropriate.
  6. Conclusion
    These Terms of Sale, together with our current website prices, delivery details, contact details, Privacy Policy and Terms of Use, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any person on our behalf should be understood as a variation of these Terms of Sale. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.



Wawoto Kacel Cooperative Society Ltd are extremely concerned to protect your privacy and confidentiality. We understand that all users of our site ( are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us. 
We do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. 
Here is a list of the information we collect, and why it is necessary to collect it:

Basic identification and contact information, such as your name and contact details.

This information is used:
1.1 to provide you with the services which you request;
1.2 to maintain our accounts;
1.3 to enable us to answer your enquiries;
1.5 for marketing our services and products;
1.6 to help make our web site as useful to you as possible;

Online Create Account form

On our feedback, contact, and registration forms, we ask for contact information such as name, address, email address and telephone number so that we may respond to your questions or orders. The information that you provide may be classified as private by law. You are not legally required to provide this information, but if you do not supply this information on a contact or “Create Account form”, we will be unable to contact you and your order will not be processed. Your consent is obtained when you register our account.
The information you provide will be available to Wawoto Kacel Cooperative Society Ltd staff to allow them to perform their work-related duties.
The information given to us is retained for Wawoto Kacel Cooperative Society Ltd business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.

Other Web Sites

Wawoto Kacel Cooperative Society Ltd is not responsible for the privacy or integrity of any data or personal information that you submit on another web site that may be accessed through a link from our site.

Changes to this privacy policy

Changes may be made to this policy from time to time. You will be notified of substantial changes to this policy by a mail message sent to the e-mail address.

How to Contact Wawoto Kacel Cooperative Society Ltd

At any time you may review or update the personally identifiable information that we hold about you, by contacting us. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
This confidentiality policy has been compiled so as to comply with current Uganda legislation, so far as we are aware. If you have any question regarding the confidentiality policy, please contact us to:

Wawoto Kacel Cooperative Society Ltd
P.O. Box 963 Gulu - Uganda